AI for MSSPs and multi-client operations
Every client expects the attention of a full operation.
Your team needs to manage its client portfolio without losing the context of each contract. Myrmex helps investigate, execute and document work within each client’s rules.
Illustrative client portfolio
Who needs your attention now?
The incident requires context, containment and a recorded decision.
An overview is only useful if you can act on the details.
Track priorities across the portfolio and enter a client’s context to work. Dedicated integrations, credentials and rules need to follow that transition.
Organization › Contexts
What this example showsWhole client base compared, with what blocks each one.
Illustrative scenario. Demonstration data; results depend on the environment and configured policies.
Sharing an operation requires preserving its boundaries.
Each client has its own sub-organization and contexts. Operator visibility depends on access; execution must remain within the selected scope.
Provider operations
Client A
Dedicated credentials
Permissions and contexts
Approval rules
Client B
Dedicated credentials
Permissions and contexts
Approval rules
Client C
Dedicated credentials
Permissions and contexts
Approval rules
Priorities change. Context follows.
An incident needs investigation. A ticket nearing its deadline needs attention. The team needs to see what happened and what still depends on them for each client.
“Critical alert at Client B: isolate srv-files-03, confirm whether the account moved to another server and give me the summary.”
Alerts › Alerts
What this example showsHost isolated, client scope preserved, summary ready.
Your client needs to see the value of the work delivered.
The report organizes the month for two conversations: executive decisions and technical review. Evidence ties each deliverable to its supporting record.
The service conversation starts with what can be demonstrated.
Documents › Report editor
What this example showsVersioned report, with the source of every number.
Turn recurring work into consistent service delivery.
Vulnerability scanning, auditing and inventory can become recurring services. Organize execution by client and record findings, fixes and outstanding work for the next review.
“Apply the CIS baseline to Client B's servers and tell me what needs my approval.”
Security Posture
What this example showsBaseline applied; two changes waiting on named approval.
Before putting it to work
How we protect your operationsDoes a consolidated view mean unrestricted access to clients?
No. The portfolio view must respect the operator’s permissions. Queries and actions need to carry the authorized scope and credentials for each environment.
Does the report replace the service owner’s review?
The document brings together records and sources to support that review. Incomplete readings and pending checks need to be visible before delivery to the client.
Let’s look at the operation your client portfolio needs.
Assess the contexts, routines and evidence that need to accompany each client.